Refund policy

Our 30-Day Love-It Guarantee

Every locket is made just for you, and we want you to love it. You have 30 days from delivery to ask for a refund or an exchange.

Damaged, misprinted or wrong item

If your locket arrives damaged, with the wrong photo, a misprinted photo or the wrong engraving, we remake it and reship it for free. Just send us your order number and a photo of the problem within 30 days of delivery.

How to request a refund or exchange

1. Write to us on our contact page within 30 days of delivery, with your order number and the reason.
2. We reply within 1 business day with the next steps.
3. Once your request is approved, we issue the refund to your original payment method. Your bank may take 5–10 business days to show it.

Order changes and cancellations

Because each locket is made to order, please contact us as soon as possible if you need to change your photos, initial, color or address. We can change or cancel an order until we start making it.

Questions

Write to us anytime on our contact page.